Introduction

Membes understands the importance of protecting the privacy of its clients and their users. We endeavour to apply appropriate safeguards to protect personal information as required by privacy laws. This policy discusses how we collect, use, manage, disclose and transfer any personal information. It also explains your rights regarding personal information. From time to time this policy will be updated as we adopt new data practices.

Collection and use of personal information

We may collect, use and disclose your personal information in order to provide products and/or services to you and/or your organisation. This personal information is used to: manage our relationship with you; undertake our obligations and enforce our rights arising from any contractual agreements between you and us (including for billing and collection purposes); respond to enquiries and provide information or advice about existing and new products or services; provide access to protected areas of our website and software and notify you about changes to same; conduct product and market research to improve products and services; and, improve the quality of our customer service.

The personal information we collect may include name, contact details, organisational affiliations, profession or occupation, positions held, forms submitted, communication preferences, payment details, details of the products and services you have enquired about or purchased from us. We may also collect any additional information relating to you that you have provided to us directly or indirectly by accessing and using our websites, by email or telephone, technical support, client surveys or conversations with our representatives or otherwise. We may also collect personal information from third parties including your organisation and representatives, public sources, our related companies, membes Partners, authorised consultants, service providers and others who are part of our sales and/or service network, information service providers and other parties with whom we exchange information.

You have the right to correct any personal data maintained by membes if it is incorrect. You may also request membes erase or anonymise the data, or cease processing it, subject to certain exceptions.

Use of our websites

We may also collect information about your access and use of our websites (such as your IP address, operating system, browser type) and details about your visits to our website (such as traffic and location data, logs and other communication data, any resources you use and access on the website).

Consent

From time to time, we may seek your consent for a particular proposed collection, handling, use and disclosure of your personal information. You may withhold your consent to any or all such requests and your consent can be withdrawn at any time.

Cookies

A “cookie” is a small summary text file that is stored by your device’s web browser. Cookies allow a website to store such things as user preferences, allowing the website to recognise a user and respond appropriately. Cookies are also used to measure traffic and transaction patterns and determine which website areas have been viewed.

If you do not wish to receive cookies, you can set your browser or mobile device so that your internet-enabled device does not accept them.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

When and how we share your personal information

We may combine, share and exchange your personal information with membes Partners, authorised consultants or service providers to assist in administering or providing products and/or services to you. In such an event your personal information will only be shared to the extent reasonably necessary to perform their functions and no authorisation will be given for any other use or function.

We may disclose personal information to any third-party organisation if it is reasonably necessary to comply with a law, rule, regulation or governmental determination or decision; to protect any person from death or serious bodily injury; or to protect the rights, property or safety of membes, our customers or others.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Policy.

Security of your information

Membes employs a range of security measures designed to prevent the misuse, interference, loss, unauthorized access, disclosure, alteration or destruction of your personal information. Personal information may be held in both physical and electronic forms and stored at our own premises and with the assistance of service providers. The safety and security of your information is also dependent upon you keeping confidential any passwords that provide access to certain parts of our website and provided systems and software. We cannot guarantee the security of your personal information transmitted via the Internet to our website and provided systems and software. Any transmission of personal information is at your own risk. We are not responsible for bypassing of any privacy settings or security measures contained on our website and provided systems and software.

For hosted data stored on our servers: A client organisation’s files, databases and email that are hosted on membes servers remain the property of the client organisation. This information is only accessed for troubleshooting purposes at the request of the client organisation or to comply with our obligations under the License Agreement with the client organisation.

Data retention

How long we retain your Personal Data depends on the type of data and the purpose for which we process the data. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

Data breach

In the event of a suspected or known data breach membes will notify the client by telephone as soon as it becomes aware of the known or suspected data breach; and will confirm the details by written notice to the client as soon as reasonably practicable.

Changes and updates to the privacy policy

In using the Membes websites you agree to the terms and conditions contained in this Policy. We reserve the right to update or amend this Privacy Policy at any time, for any reason, including in order to comply with any future amendments to applicable privacy laws or regulations. Any changes to this Policy will become effective upon our posting of the revised Policy on our websites. Your continued use of these websites after we make changes is deemed to be acceptance of those changes. Please check the policy periodically for updates.

How to contact us with privacy questions, concerns or complaints

If you wish to discuss the type of information we collect and the reason for collecting such information, please email support@membes.com.au.

If you have a concern or complaint about privacy, please contact us at the contact information provided above. We are committed to resolving your complaint as quickly as possible.

If you are located in Australia and are not satisfied with the resolution of your complaint by Membes, you may contact the Office of the Australian Information Commissioner at:

enquiries@oaic.gov.au
1300 363 992
GPO Box 5218
Sydney NSW 2001